Privacy Policy BeetPawa — How We Protect Your Personal Data

1 Introduction

BeetPawa values the privacy of every individual who uses our platform. This Privacy Policy document is provided to clearly and transparently explain how we handle your personal information — from how it is collected, stored, and used, to how we protect it from unauthorised access.

This policy applies to all users of the BeetPawa platform, including website visitors, registered members, and anyone who interacts with our services in any capacity. We encourage you to read this document carefully and contact us if anything is unclear or of concern.

BeetPawa operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure our data handling practices align with legal requirements and the best international industry standards.

2 Data We Collect

BeetPawa only collects data that is genuinely necessary to provide a safe, seamless, and responsible service. The following are the categories of data we may collect from you:

3 How We Use Your Data

Every piece of data we collect is used for a specific, legitimate, and stated purpose. BeetPawa will not use your data for any purpose other than those stated without obtaining your consent first.

• Account Management: Creating, verifying and maintaining your account on the beetpawa platform, including the KYC process required by law.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions related to your account securely and efficiently.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account usage and any activity that violates our terms of service.
• Legal Compliance: Meeting legal and regulatory obligations, including financial reporting requirements and AML monitoring.
• Responsible Gambling: Monitoring gameplay patterns to identify early signs of problem gambling and taking appropriate preventive action.
• Service Improvement: Analysing aggregated platform usage data to continuously improve the user experience.
• Service Communications: Sending important notifications related to your account, security and service changes.

4 Data Sharing with Third Parties

BeetPawa understands that your trust is our most valuable asset. We do not sell, rent, or trade your personal data. However, in certain situations, we may need to share your data with selected third parties:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with certified payment gateways that partner with beetpawa.
• Game Providers: Minimum technical data required to ensure games function correctly is shared with our partner game providers.
• Regulatory Authority: BeetPawa is obligated to comply with lawful requests from authorities, including law enforcement or regulatory bodies, in accordance with proper legal procedures.
• Identity Verification Services: Data required to verify your identity is shared with approved KYC service providers.

5 Data Security

BeetPawa continuously invests in security infrastructure to ensure your personal data remains protected at all times. Our technical and organisational measures include:

• Data encryption in transit using TLS 1.3 protocol and at rest using AES-256 encryption.
• Strict role-based access controls ensure that only authorised staff can access your personal data.
• 24/7 security monitoring with active intrusion detection systems and tested incident response procedures.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Mandatory data security training for all BeetPawa staff with access to user data.
• Regular data backup procedures and a thoroughly tested disaster recovery plan.

While we take all reasonable precautions, no system can guarantee 100% security. We encourage you to play your part in protecting your account by using a strong password and enabling two-factor authentication.

6 Data Retention Period

BeetPawa retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the retention period expires, data will be securely deleted or anonymised.

• Active Account Data: Retained for the duration your account is active plus the legally required period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and financial legal requirements.
• Security Logs: Retained for 12 months for security incident investigation purposes if needed.
• KYC Data: Retained for the duration the account is active and for several years after closure in accordance with applicable AML requirements.

7 Cookie Policy

The BeetPawa platform uses cookies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

You can manage cookie settings through your web browser preferences. Please note that disabling essential cookies may affect platform functionality.

8 Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that we hold. beetpawa fully respects these rights and will respond to your requests within a reasonable timeframe.

9 Children's Data Protection

The BeetPawa platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.

If we find that we have collected personal data from someone under 18 years of age, we will take immediate steps to delete that data from our systems and terminate the associated account. Parents or guardians with concerns about this are encouraged to contact us right away.

10 Privacy Policy Amendments

BeetPawa reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. We are committed to notifying you of any material changes.

• Material changes will be communicated via a prominent notice on the platform or through the email address registered to your account.
• Notice will be issued at least 14 days before an amendment takes effect, giving you sufficient time to review the changes.
• The "Last Updated" date at the top of this page always reflects the latest version of this policy.
• Continued use of the beetpawa platform after the effective date of any amendment will be considered acceptance of the updated policy.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we welcome you to reach out to us. The beetpawa privacy team is ready to assist you.

You can reach us via live chat available 24/7 within the BeetPawa platform. For more detailed or in-depth privacy enquiries, you may also contact us by email. We aim to provide a satisfactory response within 14 business days of receiving your enquiry.

If you feel that beetpawa has not addressed your privacy concerns satisfactorily, you have the right to lodge a complaint with the Personal Data Protection Department (PDPD) of Malaysia, the body responsible for enforcing the PDPA.